Ted Mason Signature Homes - Frequently Asked Questions


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Frequently Asked Questions

Q. What is the Ted Mason Signature Homes Limited Warranty?
A. The Ted Mason Signature Homes Limited Warranty (“Warranty”) is the warranty provided to all new homeowners.

Q. Where can I obtain a copy of the Warranty?
A. Copies of the Warranty are available from your Ted Mason Signature Homes sales representative and customer service representative. You can also visit the warranty information section of this website to print a copy of your warranty.

Q. When should I receive the Warranty from Ted Mason Signature Homes?
A. You should receive the Warranty when you sign your purchase agreement.

Q. May I receive a copy of the Warranty before signing the purchase agreement?
A. Yes, simply ask your Sales Representative to provide you with a copy of the Warranty anytime.

Q. How are disputes resolved under the Warranty?
A. Ted Mason Signature Homes makes every effort to reasonably resolve each homeowner Warranty claim before it ever becomes a dispute. However, if a Ted Mason Signature Homes owner has a dispute covered by the Warranty that we cannot resolve, the Warranty contains provisions for resolving the dispute by referring the unresolved Warranty dispute to arbitration.